When will my order ship?
All orders will ship within 24 hours except for orders placed on Saturdays which will be shipped on Monday.
How will my order ship?
Flat rate of $6.95 shipping is offered on all orders via USPS Ground Advantage (2-5 Days). For those who would like to receive their item(s) sooner we offer USPS Priority Mail (1-3 Days) at a flat rate of $12.95 and USPS Overnight Express (1 Day) at a flat rate of $39.95
Unfortunately we cannot ship internationally at this time. We do not ship to Hawaii, Alaska, Puerto Rico, APO and FBO addresses.
How can I track my shipment?
Once your order has shipped you will receive an email with the tracking information. The tracking number will come in the form of a hyperlink for you to track your shipment on usps.com.
What is your return policy?
As we work through our big Final Days sale, ALL sales are FINAL. We will be closing the business on 12/31/25 unless some unforeseen circumstances occur.
Does my watch come with a warranty?
NOTU watches purchased after 9/22/25 do not come with a warranty. NOTU watches purchased prior to 9/22/25 are backed by a limited two (2) year manufacturer’s warranty against manufacturing defects in material and workmanship from the original date of purchase directly from NOTU. Watches purchased prior to 8/1/23, are covered by a three (3) year manufacturer's warranty against manufacturing defects in material and workmanship from the original date of purchase directly from NOTU. This limited warranty covers the following components: hands, dial, markers and watch movement. This limited warranty does not cover the crystal, crown, strap, bracelet, or battery. It does not cover any damage that results from improper use, service, accident, impact, negligence, water intrusion or normal wear and tear. Proof of purchase is required for all warranty claims.
Should you discover your watch is not functioning properly during the warranty period, please complete the Contact Us form for further instructions.
This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.
What are your payment options?
NOTU Watches accepts the following forms of payment:
Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and Amazon Pay.
Is it safe to use my credit card on notuwatches.com?
Your personal online security and information is of the utmost importance to us. We use a secure online payment gateway that encrypts your credit card details. All orders are processed through our secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company to help prevent any fraud.
If I have any other questions, how can I contact you?
Should you have any other questions, please reach out to us at info@notuwatches.com
All inquiries are responded to within 24 hours.